{"id":63495,"date":"2018-06-29T11:57:31","date_gmt":"2018-06-29T09:57:31","guid":{"rendered":"https:\/\/www.cruillabarcelona.cat\/infos\/preguntes-frequents\/"},"modified":"2026-04-07T13:50:01","modified_gmt":"2026-04-07T11:50:01","slug":"preguntes-frequents","status":"publish","type":"page","link":"https:\/\/www.cruillabarcelona.cat\/es\/infos\/preguntes-frequents\/","title":{"rendered":"Preguntas sobre entradas"},"content":{"rendered":"\n<header class=\"wp-block-group has-foreground-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:0;margin-bottom:0\"><h1 style=\"line-height:1.2;text-transform:uppercase;\" class=\"has-text-align-center has-link-color wp-elements-b68ac12c420099fa2af427171991f2c5 wp-block-post-title has-text-color has-background-color has-x-large-font-size\">Preguntas sobre entradas<\/h1><\/header>\n\n\n\n<div class=\"wp-block-group has-foreground-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns has-foreground-background-color has-background is-layout-flex wp-container-core-columns-is-layout-039d06b3 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-right:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<div class=\"wp-block-group has-background-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-f611be13 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\"><nav style=\"line-height:1;text-transform:uppercase;\" class=\"has-small-font-size  is-vertical wp-block-navigation is-layout-flex wp-container-core-navigation-is-layout-355c4241 wp-block-navigation-is-layout-flex\" aria-label=\"FAQ_ES\"><ul style=\"line-height:1;text-transform:uppercase;\" class=\"wp-block-navigation__container has-small-font-size  is-vertical wp-block-navigation has-small-font-size\"><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.cruillabarcelona.cat\/es\/infos\/preguntes-recinte\/\"><span class=\"wp-block-navigation-item__label\">Preguntas sobre el recinto<\/span><\/a><\/li><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.cruillabarcelona.cat\/es\/infos\/preguntes-frequents\/\"><span class=\"wp-block-navigation-item__label\">Preguntas sobre entradas<\/span><\/a><\/li><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.cruillabarcelona.cat\/es\/infos\/menors\/\"><span class=\"wp-block-navigation-item__label\">Pol\u00edtica de menores<\/span><\/a><\/li><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.cruillabarcelona.cat\/es\/infos\/com-arribar\/\"><span class=\"wp-block-navigation-item__label\">C\u00f3mo llegar e irse del recinto<\/span><\/a><\/li><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.cruillabarcelona.cat\/es\/infos\/descomptes\/\"><span class=\"wp-block-navigation-item__label\">Descuentos<\/span><\/a><\/li><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.cruillabarcelona.cat\/es\/premsa\/\"><span class=\"wp-block-navigation-item__label\">Prensa<\/span><\/a><\/li><\/ul><\/nav><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-22223934 wp-block-column-is-layout-flow\">\n<details class=\"wp-block-details has-background-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>No he recibido mis entradas en el mail<\/summary>\n<p class=\"has-small-font-size\">El mail de confirmaci\u00f3n de compra con el archivo pdf de tus entradas puede tardar hasta 20 minutos en llegar a tu mail. <strong>Es normal que no lo recibas inmediatamente. <\/strong>Revisa tu <strong>carpeta de <em>spam<\/em><\/strong> y, si utilizas Gmail, tambi\u00e9n las pesta\u00f1as de Social, Promociones y Notificaciones (Updates).<\/p>\n\n\n\n<p>Si pasa m\u00e1s de una hora y no has recibido el correo, <strong>comprueba si se ha realizado el cargo de la compra<\/strong> en tu cuenta bancaria. En caso de que no aparezca, seguramente la compra no se ha completado.<\/p>\n\n\n\n<p class=\"has-small-font-size\">Introduce <a href=\"https:\/\/tickets.oneboxtds.com\/cruilla\/events\/46957\">aqu\u00ed<\/a> los datos que usaste durante la compra para ver y volver a descargar las entradas.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-background-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>He escrito mal la direcci\u00f3n de correo durante la compra<\/summary>\n<p class=\"has-small-font-size\">Accede a <a href=\"https:\/\/tickets.oneboxtds.com\/cruilla\/events\/46957\" target=\"_blank\" rel=\"noreferrer noopener\">tu cuenta<\/a>&nbsp;utilizando el <strong>mail incorrecto<\/strong> y la contrase\u00f1a que indicaste durante el proceso de compra. Una vez dentro, abajo a la derecha encontrar\u00e1s el link \u00abMi cuenta\u00bb. All\u00ed podr\u00e1s corregir la direcci\u00f3n de correo y reenviarte o descargarte tus entradas.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-background-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>No encuentro mi entrada<\/summary>\n<p class=\"has-small-font-size\">Introduce <a href=\"https:\/\/tickets.oneboxtds.com\/cruilla\/events\/46957\">aqu\u00ed<\/a> los datos que usaste durante la compra para ver y volver a descargar las entradas.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-background-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>Nombre en las entradas<\/summary>\n<p class=\"has-small-font-size\">Si finalmente no puedes asistir al festival y quieres ceder tus entradas, no es necesario hacer un cambio de nombre.<\/p>\n\n\n\n<p class=\"has-small-font-size\">Eso s\u00ed, es imprescindible que la persona que finalmente utilizar\u00e1 la entrada indique su nombre y sus datos a la hora de crear la cuenta personal y hacer la vinculaci\u00f3n de la pulsera cashless.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-background-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>\u00bfCu\u00e1l es la pol\u00edtica de menores del festival?<\/summary>\n<p class=\"has-small-font-size\">Por razones de aforo, <strong>todos los menores tienen que pagar entrada<\/strong> para acceder al recinto.<\/p>\n\n\n\n<p>Los menores de hasta 15 a\u00f1os (incluidos) tendr\u00e1n que ir acompa\u00f1ados de padre, madre o tutor legal (una persona mayor de edad). Antes de venir al festival, los padres o tutores deber\u00e1n rellenar <a href=\"https:\/\/www.cruillabarcelona.com\/es\/infos\/menores\/formulario-menores\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>este formulario<\/strong><\/a>.<\/p>\n\n\n\n<p>Los menores que tengan <strong>16 y 17 a\u00f1os<\/strong> podr\u00e1n entrar al recinto sin ning\u00fan tipo de autorizaci\u00f3n.<\/p>\n\n\n\n<p class=\"has-small-font-size\">Lee toda la pol\u00edtica de menores <strong><a href=\"https:\/\/www.cruillabarcelona.com\/es\/infos\/menores\/\" target=\"_blank\" rel=\"noreferrer noopener\">AQU\u00cd<\/a><\/strong>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-background-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>\u00bfPuedo compartir el abono del Festival Cru\u00eflla?<\/summary>\n<p class=\"has-small-font-size\">Los abonos del Cru\u00eflla son personales e intransferibles. Cuando accedes por primera vez al recinto, se te coloca una pulsera en la mu\u00f1eca que tienes que llevar puesta durante todo el festival. Esta pulsera no se puede ceder a otra persona.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-background-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>\u00bfPuedo comprar entradas para solo un concierto?<\/summary>\n<p class=\"has-small-font-size\">Todos los conciertos del Festival Cru\u00eflla tienen lugar en el mismo recinto, el Parc del F\u00f2rum. Por este motivo no se pueden comprar entradas \u00fanicamente para un concierto, si no que hay que comprar una entrada de d\u00eda.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-background-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary>\u00bfCu\u00e1les son los t\u00e9rminos y condiciones de la entrada?<\/summary>\n<p class=\"has-small-font-size\">Clica <a href=\"https:\/\/www.cruillabarcelona.com\/ca\/termes-condicions-tickets\/\" target=\"_blank\" rel=\"noreferrer noopener\">AQU\u00cd<\/a> para leer los t\u00e9rminos y condiciones de la entrada.<\/p>\n<\/details>\n\n\n\n<p class=\"has-background-color has-text-color has-link-color wp-elements-1daa68a2200751fed3374d91577361a8\">Si no has trobat resposta als teus dubtes sobre entrades, envia&#8217;ns un correu a: <a href=\"mailto:festival@cruillabarcelona.cat\">festival@cruillabarcelona.cat<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si no has trobat resposta als teus dubtes sobre entrades, envia&#8217;ns un correu a: festival@cruillabarcelona.cat<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":581,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-63495","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntes freq\u00fcents sobre les entrades del Festival Cru\u00eflla 2023<\/title>\n<meta name=\"description\" content=\"Troba la resposta a tots els teus dubtes sobre el Festival Cru\u00eflla 2023, el 5, 6, 7 i 8 de juliol de 2023 al Parc del F\u00f2rum de Barcelona.\" \/>\n<meta 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