The cashless wristband, the payment method at Cruïlla

When you arrive at the Cruïlla Festival and show your ticket, we’ll give you a cashless wristband, which you must wear throughout your time at the festival.

This wristband is your ‘key’ to entering and leaving the venue, and it’s also the only method of payment within Cruïlla. It’s linked to your personal account, from which you can top it up.

Click here to log in to your personal account:

*Even if you registered in previous years, you must create a new account, as we have changed our cashless system this year.

How does the cashless wristband work?

Before the Festival:

Create your personal account. You will have to link your ticket following the steps displayed on the system. IMPORTANT: If you have purchased more than one ticket of the same type, it will be necessary for each attendee to create their own personal account with their email address.
Once you have linked your ticket, you will be able to top up money into your account and it will be charged in the wristband that we will give you when you get to the festival.

How to link your ticket to your wristband? STEP-BY-STEP

FIRST OF ALL, YOU NEED TO CREATE AN ACCOUNT.

2. FILL IN ALL THE INFORMATION WE ASK FOR (This will make it easier to identify your wristband if you have any queries or issues)

3. ADD THE CRUÏLLA BY CLICKING ON ‘ADD EVENT’:

4. CLICK ON CRUÏLLA TO ADD EVENT:

5. HERE WE WILL ASK YOU TO LINK YOUR TICKET using your code.

6. ONCE THE TAG IS LINKED TO CRUÏLLA, YOU CAN SET UP YOUR PAYMENT METHOD.

From here, you can start managing your CASHLESS account (Top up or check your transactions and balance).

During the Festival:

If you run out of credit, you will be able to top up as many times as necessary, always from your mobile device and through your personal account. There won’t be physical charging points at the festival. If you have any problems, there will be staff ready to help you.
Each time you make a payment inside the venue, you can ask how much money you have left on your wristband. You can also check this information at any time in your personal account.
IMPORTANT: if you have tickets for different days (for example, a Thursday ticket and a Saturday ticket), you can link only the first day’s ticket to your wristband. To be able to continue paying for the rest of the days, do not remove your wristband until you leave the festival on the last day.
Reusable and returnable crockery: the first time you order a drink at the bars, you will have to pay €2 with your wristband for the rental of the cup, which will be refunded when you return it. You will have to do the same with the dishes or containers from the restaurant area, which will also have a price of €2. IMPORTANT: you can only return the same number of cups or dishes that you have paid for with your wristband.

After the Festival:

The money left on your wristband once Cruïlla is over will be refunded to you automatically and commission-free within a maximum period of 15 days after the end of the festival.
If the remaining amount is equal or less than €2, it will be donated to Gaza Solidària. If you don’t want to donate, you only have to top up more than €2 before the end of the festival and then the refund will be made in full automatically. You will have until Sunday, July 13 at midday to make this extra top up.

When you arrive at Festival Cruïlla and show your ticket, we will give you a cashless wristband, which you must wear throughout your stay at the festival.

This wristband is your “key” to enter and leave the festival and also the only accepted payment method at Cruïlla. It is linked to your personal account, where you can top it up.